Shipping & Returns

REFUND POLICIES

Industrie8 only stock the highest quality products and are confident with all our items.
All items that leave our premises are closely inspected prior to shipping.

In the chance a refund may be required. Please read our refund policy & instructions before proceeding.

We accept returns for EXCHANGE or STORE CREDIT ONLY for up to 14 days from the delivery date.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


RETURNS

Returns will only be accepted if item(s) is unworn with all tags attached.
If you ordered and incorrect size or product and the fault is not a result of our error, please kindly include REPLY PAID SATCHEL & SHORT MESSAGE ABOUT THE EXCHANGE with the return item so it can use it to send the correct product.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return exchange/refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

ADDTIONAL NON-RETURNABLE ITEMS

1.Gift cards
2.All Ear Piercing & Body Piercing Jewellery [Complying with The Australian Health Regulations]
3.Necklace and Charms
4.Bracelet & Cuff
5.Tools & Piercing Equipment

Unless deemed manufacture fault on delivery.
To be eligible for a return under manufacture fault, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

WE STRICTLY DO NOT EXCHANGE OR REFUND FOR CHANGE OF MIND.

[IMPORTANT]
To complete your return for manufacture fault, we require a receipt or proof of purchase.
Send to 5/85 John street, Cabramatta NSW 2166.
Please do not send your purchase back to the manufacturer.

 

 

REFUND PRACTICES

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joseph@industrie8.com.au.

 

SALES ITEMS

All Sale items are FINAL and not refundable under the terms.

 

EXCHANGE

We only replace items if they deemed manufacture defective or damaged.
If you need to exchange it for the same item, send us an email at joseph@industrie8.com.au and send your item to: 5/85 John Street, Cabramatta New South Wales AU 2166.

 

REGARDING SHIPPING FOR RETURNS / EXCHANGE

To return your product, you should mail your product to:
5/85 JOHN STREET CABRAMATTA, NSW AUSTRALIA 2166


[NOTE]:
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a "trackable" shipping service or purchasing "shipping insurance". We don’t guarantee that we will receive your returned item and not responsible for any lost parcel. You may obtain further detail from the nominated shipping provider

We can ship to virtually any address in the world. Shipping cost may vary depending on destination.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an from outside Australia please allow around 2 weeks to receive your product. In most cases our customers usually receive there order within a week.. We send via International Courier, we do not accept responsibility for charges incurred by recipient country customs or authorities.